[Last updated: 16 August 2021]
We always do our best to treat your personal information in a respectful, fair, and lawful way in line with:
- Australian privacy law; and
- California Consumer Privacy Legislation.
If you do not agree to any of the terms of this or any of our legal policies, your remedy is to stop using our website, products, or services.
What is personal information
‘Personal information’ or ‘personal data’ is information that directly identifies you, such as your name and email address, or data that could be used, on its own or in combination with other data, to identify you. It does not include anonymized data.
‘Sensitive personal information’ is information that directly identifies you, such as your name, address, email , or data that could be used on its own or in combination with other data to identify you. It includes information about you that requires additional protection such as health information, criminal history, ethnicity and religious beliefs or sexual orientations. We do not intentionally collect sensitive personal information about you and request that you do not unintentionally share it with us. We will take steps to appropriately protect any sensitive information that we do receive.
You may browse our website anonymously, although cookies may be used to collect information. You will not be able to access our services anonymously, which include for example, if you are creating an account or Subscription with us or setting up a profile.
If you identify yourself or your business to us when you, for example, post a comment or submit the Contact Form, at that point we start collecting your personal information in accordance with this policy.
Collection of data of minors
Our website is not intended to be used by minors and we do not intentionally collect the personal data of persons under the age of eighteen (18). If you are the guardian of a minor and suspect they may have provided us with their personal information, please contact us and request to have the minor’s personal information destroyed.
How we collect personal data
We collect personal data about you when you give it to us. This generally occurs when you create an account and set up a profile on our website, or when you communicate with us via email, phone, or any other means.
At all other times we try to only collect the information we need for the products and services that we are providing to you including answering your questions, to contact you about Graphic Design or Website Development, or to send you newsletters or other promotional materials with your permission.
You may withdraw your consent at any time and unsubscribe from these emails by clicking on the unsubscribe link or by contact us through the Contact Form.
We collect your personal data for our business purposes including to provide you with our services and marketing purposes.
We collect and process the minimum amount of information required for these purposes, such as:
- your first and last name
- your company name and company identifier details (e.g., ABN/ACN)
- your job title, photo, business logo or other business or Graphic Design marketing information
- your address
- your phone number
- your email address
- payment details (although these are processed by our payment platform)
- your IP addresses
- any other information you supply to us or make available during the provision of our Graphic Design or Website Development products and services.
We may also collect personal information about you when you give it to us, for example:
- when you comment on a blog or post or in any social media platform or group
- when you send me answers to any questionnaire
- when you interact with DU Designs via social media
- when you ask to access information that we hold about you
We may receive information about you from third-party sites (for example, social sites such as Facebook, Instagram, or LinkedIn). We may process this data for our legitimate business interest to properly administer our business and website. You should be aware that personal information you disclose on social media sites is publicly available, and when you make information available on public areas, we can no longer keep the information private.
For compliance purposes, we may keep any of your personal or business information for a period of seven (7) years, although we are not obliged to do so. We are not liable for any loss or damage you may suffer, however caused, by us not retaining any part or all of your personal or business information.
Other than as disclosed in this policy, we only collect information directly from you. We may collect information about you from publicly accessible databases (for example if we verify your ABN, ACN or other company identifier and contact information).
Summary of the categories of personal information we collect
We may collect and process the following categories of personal data about you:
Communication Data – this includes any communication that you send to us whether that be through email, phone, text, social media messaging, social media posting or any other method of communication. Our lawful ground for processing this data is our legitimate interests to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data – this includes data relating to any payments you make for our services such as your name, title, billing address, email address, phone number, and payment details. We process this data to provide the services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of an agreement between you and us and or taking steps at your request to enter into such an agreement.
User Data – this includes data about how you use our website together with any data that you may upload onto our website or platforms or provide to us to enable us to undertake Graphic Design services or Website Development services on your behalf. Our lawful ground for processing this data is our legitimate interests to operate our website and business and to ensure relevant content is provided to you, to ensure the security of our website, to maintain backups of our website and or databases and to enable us to properly administer our website and our business.
Technical Data – this includes data about your use of our website such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our or your website development, or to grow our business and marketing strategy or to assist us delivering our Graphic Design products and services to you.
Marketing Data – this includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions (if any), to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how users use our services, develop our services, grow our business, and decide our marketing strategy.
How we use personal data
We may use your personal information to provide you with our services, contact you, or answer your enquiries. With your permission, we may use your email address to send you emails about our activities. You may always withdraw your consent and unsubscribe from these emails by clicking on the unsubscribe link or by contacting us using the information set out above.
We also may share your personal information when required to do so by law, with third parties who provide services to us, or with our professional advisers to obtain advice. We use your personal information in this manner to ensure the legitimate functioning of our business and to meet our legal obligations.
Links to other websites
Our website may contain links to other websites such as Facebook and LinkedIn or third-party platforms, businesses or providers who may provide Products or Services that are on interest to our clients. These sites have their own privacy policies and may collect your personal information and handle it for their own purposes. We are not responsible for the privacy policies or privacy practices of any third-party sites.
Storage and security of data
We aim to store your personal data in a form which permits us to identify you for no longer than is necessary to provide you with our services, comply with our legal obligations, resolve disputes, enforce our agreements and rights, or longer if it is not reasonably feasible to remove it from where it is stored. After that time, we may still retain your personal information however if we do so, it will be in a form where personal details are de-identified. This means the data is made anonymous and you will not be able to be identified.
We use a variety of third-party providers to host and manage our website. Your personal information is stored through their data storage, databases, and their general platforms.
We recognize the importance of keeping your information secure. We have put in place security measures to help protect your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We use third party hosting and storage providers with industry standard security. Our internal computers are protected behind a firewall, we do not keep hard copy records, and we restrict access to our electronic records to our employees, contractors and service providers who need to know the information to operate, develop or improve our services.
We have procedures in place to deal with any suspected personal data breach and will notify any applicable regulator of a breach if we are legally required to.
DISCLAIMER: While we do our best to ensure the security of your data, no storage or transmission over the internet is 100% secure. Despite our efforts, we cannot guarantee the security of your data. If you feel this is not sufficient, please do not use our website or provide us with your personal information. If you have already provided personal information, please contact us and we will securely destroy it. Provided we have acted in accordance with this policy, we will not be responsible for any loss you may suffer if your personal information has been unlawfully accessed.
Testimonials and online content
Compliments and feedback are appreciated by us. Personal information you share with us for the purpose of making it public, like a Review, Feedback or Testimonial (“Testimonial”) may be published by us and made publicly available.
If you provide us with a Testimonial, you give us your consent for the use of your name and the and the date of your Testimonial to be displayed on our website or in our other marketing material, together with the content of the testimonial that you provide. We reserve the right to edit your Testimonial, e.g., for length. If you provide us with photographs of you using our products or services via a Testimonial, then you also provide us with your consent to use those images. If you do not wish your real name to be displayed in a Testimonial, then do not give it to us or tell us that you prefer not to have this disclosed.
Who can access your personal information
Aside from Testimonials or content that you authorise us to upload or which you upload yourself to our Social Media networks or platforms or to ensure the authorised delivery of our services, we do not publish your personal information without your express consent.
We may give access to identification data we obtain and transaction records to appropriate and competent advisors or authorities. We do this only for the purpose of obtaining advice or services, and they will not be authorised to use your personal information for any purpose other than the service or advice they are supplying to us (for example accounts, legal or IT services).
Compelled to Release
If we are directed to disclose your personal information by law or if requested by Government law enforcement agencies with jurisdiction in the region where you have purchased goods and services from us, or the jurisdiction in which we are located or conduct our business, then we will do so.
Social Networking Services and links to other websites
We may provide links to other websites or use social networking services such as Instagram, Facebook, or YouTube. We do this to communicate with the public about our products and services. When you communicate with us via social networking channels, we may collect your personal information. We will only use it to help us to communicate with you or to the extent that we have your permission to deliver our products and services to you. This may, for example, include promoting your business or sales listing on our social media channels, platforms, or networks.
Remember that any social media platform or networking service will also handle your personal information for its own purposes. We have no control over this and will not be responsible for any platform use of your personal information.
You understand that once you post content on social media, that information becomes public, and we cannot control this or the viral spread of any information. By submitting your content to our website or social media pages, you irrevocably grant to us a perpetual, world-wide, non-exclusive, royalty-free, sub-licensable and transferable license and right to use your content for our business purposes including marketing or providing services to you, now or in the future, and on the same or a different platform. We will not use your content for any other purpose.
You indemnify us against any claims made for breach of third-party rights in respect of your content and to the fullest extent permitted by law you also indemnify us against all claims for any loss or damage suffered by you or your business because of our use of any content that you provide to us, including your personal information.
Payment Platforms and Shopping Carts
We accept payments using Stripe or PayPal platforms which allows us to sell our products and services to you.
Sale, Transfer or Assignment of our website
Your Role in Data Protection
You have a role to play in protecting your privacy. Examples of how you can minimise risk to your personal information include maintaining up-to-date virus and firewall protection, closing your browser when finishing a user session, limiting use of public computer and internet services, and never disclosing your username and password to third parties.
California Privacy Legislation (CPL) – Opt-Out and Do Not Track Disclosure
To be clear, we do not sell your personal information or data. CPL requires an opt-out opportunity where companies sell personal information. We do not.
- Do Not Track (DNT) legislation protects users’ rights to choose whether they are tracked by Third Party Websites. Californian Law currently requires that we disclose to our position on whether we respond to Do Not Track legislation. We do not need to respond but we do need to state clearly what our position is on DNT. Australian Retirement Villages does not support or respond to Do Not Track (DNT) or similar signals or mechanisms. Some third-party sites we use keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting or encounter such sites, and they recognise DNT signals, your browser will likely allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.
For example, Chrome provides these instructions on their website at
Our Privacy is also Important
If we publish contact details for us or our sponsor details, guest presenters or any other individual or organisation, this is not to be understood as consent to receive unsolicited personal or other business or commercial communication.
Accessing and correcting your personal information
You may request copies of the information we hold about you, which will only be provided electronically. You can email us to make a request to amend or correct that information. If we do not agree with your requested change, we will let you know, and we will keep a copy of your request with our information.
Feedback and Comments
If you are concerned about our management of your privacy, you can contact the Australian Privacy Commission, available at http://www.oaic.gov.au (if you are within Australia, or alternatively, the relevant privacy commission in your jurisdiction).
Contacting us about your privacy
DU Designs Pty Ltd ABN: 88 489 931 075
Contact person :
0418 150 110
If you no longer wish to receive communication from us, please email the words “Unsubscribe Me” to firstname.lastname@example.org. We will be sorry to see you go but will respect your wishes to remove you from our subscriber list.
[last updated 16 August 2021]
What is a cookie?
Cookies are small text files a website may put on your device when you first visit a site or page. Cookies help a website recognize your device the next time you visit. Web beacons or other similar files do the same thing. We use the term ‘cookies’ to refer to all files that collect information in this way.
Cookies can serve many functions. For example, they may help us remember your username and preferences, analyse how well our website is performing, or even allow us to recommend content we believe will be most relevant to you.
Certain cookies store personal information. For example, if you select ‘remember me’ when logging in, a cookie will store your username. Most cookies will not collect information that identifies you personally and will instead collect more general information such as how you arrive at and use our website or your general location.
Cookies are either first party cookies set directly by us, or third-party cookies set by third-party service providers we use.
- Strictly necessary cookies: Some cookies are essential for the operation of our website and cannot be turned off. For example, some cookies allow us to identify a user and ensure they can access certain features of our website. If you choose to disable these cookies, you will not be able to access all our services including the services to which you have subscribed.
- Performance cookies: We use other cookies to analyse how our visitors use our website and to monitor website performance. This allows us to provide a high-quality experience by customizing our offerings and quickly identifying and fixing any issues that arise. For example, they allow us to count visits, identify traffic sources and see which parts of the website are most popular. We might also use these cookies to highlight some site services that we think will be of interest to you based on your use of our website.
- Functionality cookies: These cookies allow our website to remember your preferences. For instance, these cookies save you the trouble of typing in your username every time you access our website, and they recall your customization preferences so that we may provide you job alerts most relevant to your industry and experiences. We also use functionality cookies to provide you with our services such as allowing you to upload information onto your profiles or message a user.
Cookies can be:
- Session cookies: These are only stored on your computer during your web session and are automatically deleted when you close your browser. They usually store an anonymous session ID allowing you to browse a website without having to log in to each page, but they do not collect any personal data from your computer; or
- Persistent cookies: A persistent cookie is stored as a file on your device and remains there when you close your web browser. For example, when we use a cookie to remember your log in information. The cookie is set by our website when you indicate you would like your user information remembered and is read by our website the next time you visit our website.
Please note that third parties who advertise on our website (if any) may use their own cookies to provide you with targeted advertising, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.